To place an order, explore our online store, add your chosen products to your cart, and then follow the instructions in the ordering process.

Unfortunately, once the order is confirmed, modifications are not possible. We recommend carefully checking your cart before finalizing your purchase.

You can track the status of your order by logging into your Travers Shop account and accessing the "Order Tracking" section. You will find real-time updates on the progress of your delivery there.

Shipping costs depend on your location and the chosen delivery method. You can view specific information during the ordering process. Delivery times also vary depending on the destination.

Yes, Travers Shop offers express delivery options for certain locations. During the ordering process, you will be able to choose from the available delivery options.

If you are not available at the time of delivery, the carrier will usually leave a notice with instructions on what to do next. Be sure to follow these instructions to retrieve your package within the specified time.

If your order is damaged upon delivery, please contact our customer service as soon as possible. We will ask for details and take the necessary steps to resolve the issue.

Yes, Travers Shop offers international shipping. Fees and delivery times vary depending on the destination. Check specific information during the ordering process.

Order cancellation depends on the status of the order. Please contact our customer service immediately to discuss any potential cancellations.

For any questions or concerns regarding orders and delivery, please contact us via the contact form on the Travers Shop website. We are here to help.

All products are eligible for return provided their condition allows it and the reason for the return is justified. Please email us at contact@travers-shop.com, specifying the reason for the return and requesting our advice. Note: An opened CBD container that does not meet your taste or expectations is not a valid reason for return. This also applies to bottles of alcohol and e-liquids.

To make a return, please use one of the available shipping services and send the product to the following address: 24 Avenue de Toulon, Donchery 08330, France. Note: Ensure the product is adequately packaged. If the package is damaged upon receipt, no refund will be issued.

A product can be returned if it does not match the original order, is in an undesirable condition, or is defective.

Processing a return and issuing a refund takes between 4 to 7 days upon receipt of the return. If this timeframe is exceeded, please email us to resolve the issue.

Processing a return and issuing a refund takes between 4 to 7 days after receiving the return. If this period is exceeded, please send us an email to resolve the issue.

To create an account, click on "Login" at the top right of the homepage. Follow the steps to provide the necessary information and create your Travers Shop account.

Click on the icon representing a person at the top right of the homepage, then enter your email address and password to access your Travers Shop account.

If you forget your password, click on "Forgot Password" during login. Follow the instructions to reset your password.

Log in to your account and go to the "My Account" section. You can update your personal information, including your address, password, and preferences.

In the "My Account" section, click on "Order History" to view all your past orders with corresponding details.

Yes, in the "Addresses" section of your account, you can save and manage multiple shipping addresses for more flexibility when ordering.

To unsubscribe from the newsletter, click on "Unsubscribe" in one of the emails you received from Travers Shop, or go to the "Preferences" section of your account.

To delete your account, please contact our customer service. Make sure to settle any ongoing orders and retrieve any important information before deletion.

If you encounter technical issues, contact our customer service. We will be happy to help you resolve any problems related to your Travers Shop account.

Yes, Travers Shop takes the security of its customers' accounts very seriously. We use advanced security protocols to protect your personal and financial information.

Travers Shop accepts several secure payment methods, including credit cards, bank transfers, bank checks, and Paypal. You can view the available options during the payment process.

Currently, installment payments are not offered on Travers Shop. You can choose from the available payment options when placing your order.

Log in to your Travers Shop account, go to the "Order History" section, and click on the corresponding order. You will be able to download the invoice associated with that order.

Once the order is placed, billing information cannot be modified online. If you have corrections to make, please contact our customer service for assistance.

Orders on Travers Shop are generally subject to immediate payment terms upon order confirmation.

Yes, Travers Shop regularly offers special discounts and promotional codes. Be sure to check our homepage or subscribe to our newsletter to stay informed about current offers.

If your payment failed, make sure you have entered the payment information correctly. If the problem persists, contact your financial institution or use another payment method.

No, Travers Shop does not store your payment information. Transactions are secure and managed by third-party payment services that comply with current security standards.

Yes, invoices issued by Travers Shop generally include VAT details. You can download your invoice from the "Order History" section of your account.

If you notice an error on your invoice, please contact our customer service with the specific details. We will work with you to resolve any issues promptly.